All posts by sparkart
November 18, 2009
How much is Shipping & Handling?
Please note that Shipping & Handling on orders is determined by the weight, number, type of items ordered and their destination.
Customers are able to see the Shipping & Handling totaled at the checkout screen before any credit card information is entered.
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My credit card was charged more than once, how do I get a refund?
Each time your credit card is charged successfully, you will automatically receive a billing receipt via e-mail.
Please note that $1 authorizations are NOT charges to your account, and therefore, do not constitute a double billing. A single billing may consist of multiple authorizations.
If you have received more than one receipt, please contact the Jason Aldean Store Support Team and we will promptly issue you the refund(s).
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What are these $1.00 charges?
Please note that each time you attempt to register for the fan club or purchase items from the store, the system will attempt to process your credit card payment. The $1.00 “charge(s)” are a normal part of the authorization process. The system seeks a $1 authorization to verify that the credit card is valid.
This authorization “charge” is only a test and will be reversed automatically by your credit card company before you receive your next statement.
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Can I return/exchange sale items?
Unfortunately, no. All sale items will be final unless the product received is damaged. Then, and only then, will an exchange for the exact same item be allowed within a 10-15 day time frame. You must contact the Jason Aldean Store Support Team at JasonAldeanStore@support.sparkart.com to request a return, refund or exchange. Upon correspondence you will be given additional information and details regarding your return, refund or exchange.
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What is your return/refund/exchange policy?
If you have received damaged, defective or incorrectly shipped merchandise, please contact Customer Service and return the product within 30 days of receipt following the Return/Exchange Instructions below. We will gladly replace or refund the merchandise without additional charge upon return.
If you have ordered incorrectly or are not happy with your purchase, please follow the Return/Exchange Instructions below (and on your packing slip). On these returns, original shipping and handling charges are not refundable and you will be responsible for all costs associated with return shipment, including a $5.00 restocking fee.
Sparkart will not accept any items for return or exchange after 30 days from receipt. (Note that for orders shipped via a non-trackable method we won’t be able to determine receipt date.) Sparkart is not responsible for any items returned to us via a non-trackable delivery method that go missing in transit.
Please include the following in your email to Customer Service and in your return:
- Your order confirmation number
- Your first and last name
- Your mailing address
- Your phone number
- What you are returning and why
- How you would like us to handle your return or exchange.
We highly recommend that the items be returned to us using a mail service that provides tracking or insurance.
Mail to:
Jason Aldean Store
c/o Clique Here
2500 Park Central Blvd
Decatur, GA 30035
jasonaldeanstore@support.sparkart.com
Once your return has been received by us, we will exchange your item or credit your credit card accordingly. Please allow 3-4 weeks for your return to be processed.
Items That Cannot Be Returned or Exchanged:
Unfortunately the items listed below cannot be refunded, returned, or exchanged. All sales of these items are final except only in the case of a manufacturer’s defect, backorder (see section below), unshipped pre-order (see section below), or undeliverable package (see section below).
- Underwear or bathing suits
- Any apparel item deemed by Sparkart to show obvious signs of use
- Any physical media (CDs, DVDs, vinyl records) that has been opened (removed from its plastic wrap)
- Any downloadable media
- Any item that is not in its original condition (for example, is damaged or missing parts) for reasons not due to an error on Sparkart’s part.
Sparkart will not refund any customer whose order is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable and returned to Sparkart (see the Undeliverable Packages section below for details). Sparkart will not re-ship any order that is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete.
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I have not received my order, it may have been returned. What do I do?
As per our Terms of Service, if for any reason your order is classified as undeliverable and returned to Clique, you will be notified via e-mail that your order has been canceled due to a failed delivery attempt and you will be issued a refund of your order subtotal.
Shipping and handling and (if applicable) gift wrap will NOT be refunded. Clique will NOT re-ship any order that is classified as undeliverable and returned to us.
To avoid any issues, please ensure the shipping address provided during checkout is both current and accurate.
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How do I place an order?
To order, simply go to the store website:
and start shopping today!
Once you find your desired item, click on “Buy” to add it to your shopping cart. When you’re finished shopping, select the “Checkout” link.
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What payment methods can I use?
The Jason Aldean Store accepts the following methods of payment for purchases:
Credit cards accepted:
• MasterCard
• Visa
• Credit cards issued by U.S., Canadian and Japanese banks
We do not accept:
• CODs
• Layaway plan
• Personal checks
• Money orders
• Phone orders
• Credit cards issued by banks outside the U.S., Canada or Japan
• Credit cards with billing addresses outside the U.S., Canada or Japan
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November 10, 2009
Biography
After almost 15 years at the top of his format, reigning ACM “Artist of the Decade” Jason Aldean has seen trends come and go. Hell, he helped bring a few out of the shadows, like a Country-music Columbus making the mainstream’s first contact with hard rock (“Hicktown”), hip-hop (“Dirt Road Anthem”) and R&B (“Burnin’ It Down”).
For 9, Aldean’s ninth studio project, he offers 16 interwoven tracks in an era of stand-alone singles and superstar EPs, holding his ground for a modern album with an old-school soul.
A three-time ACM Entertainer of the Year, Aldean’s a card-carrying member of Country’s elite headliners whose incendiary tours are nearing legendary status. Also a dominant force on the charts, he’s scored 26 Number Ones and notably all eight of Aldean’s previous studio albums have been certified Gold or Platinum by the RIAA. He’s the only Country act in history to top the all-genre Billboard 200 four times (in a row, no less), racking up four billion streams and more than 18 million albums sold along the way.
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September 25, 2009
Jason CMT Power Pick Battle!
Great job, everyone! Jason won his battle today against Toby Keith! Jason’s up against the Carter Twins on Wednesday (4/8). Let’s get ’em!
Make sure to vote for Jason!
CMT Power Picks puts the hottest videos against each other, and your votes decide which gets played and which goes away. Contenders are announced online and on-air. During the show, you vote on CMT.com. Watch as the biggest videos battle for play. Then enjoy the winner. CMT Power Picks airs weekdays at 11 a.m. ET.
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Today’s Fan Photo of the Day
Today’s fan photo comes from LindsayLou82. Thanks for submitting your photos, and keep coming back to see more each day!
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Live in the Miami area? Check this out!
Listen to Scott Simn during the drive home and the correct caller will win tickets to the 2009 Chili Cookoff and have 20 seconds to say why they are the ultimate Jason fan!